Terms of Service

Last updated: 31 October 2026

These terms apply to your use of ParcelWren (the "App"), a Shopify app provided by ACTIVEDOTS LTD, a company registered in England and Wales (company number 17234408) ("we", "us"). By installing the App on your Shopify store you ("you", the merchant) agree to these terms on behalf of your business.

1. What the App does

1.1 The App sends orders from your Shopify store to your own Royal Mail Click & Drop account, and updates your Shopify orders when you buy labels or despatch them in Click & Drop. 1.2 Labels are bought and printed in Click & Drop. Postage, delivery and any Click & Drop account are provided by Royal Mail under your own agreement with Royal Mail. We are not Royal Mail, are not endorsed by Royal Mail, and are not responsible for Royal Mail's services. 1.3 The App depends on Shopify's and Royal Mail's systems. If either changes or is unavailable, parts of the App may not work until we can adapt. We'll tell you in the App when we know of a problem.

2. Your account and responsibilities

2.1 You must have the right to use the Shopify store and the Click & Drop account you connect, and keep your Click & Drop API key secure. 2.2 You're responsible for the accuracy of order details, addresses, weights, customs information and service choices sent to Royal Mail, and for checking orders in Click & Drop before buying postage. 2.3 Click & Drop allows one API integration per account. If you connect another app to the same account, orders may be duplicated. 2.4 You must comply with data protection law for your customers' data, including having a lawful basis to share it with Royal Mail for delivery. Our Data Processing Agreement forms part of these terms.

3. Plans and billing

3.1 Plans, prices and order allowances are shown in the App and on our App Store listing. All charges are billed by Shopify through your Shopify bill and are subject to Shopify's terms. 3.2 Paid plans may include a free trial. You can upgrade or downgrade in the App at any time. Downgrades and cancellations take effect as Shopify applies them; Shopify prorates charges where applicable. 3.3 If you go over your plan's monthly allowance, the App keeps sending up to 10% extra, then waits until you upgrade or the period resets. Waiting orders are kept, not deleted. 3.4 We may change prices with at least 30 days' notice in the App or by email. Changes apply from your next billing period.

4. Support

4.1 Support is by email and the in-app contact form. We aim to reply within 1 working day (UK working days). This is a target, not a guarantee.

5. Acceptable use

5.1 Don't misuse the App: no attempts to break, overload or reverse-engineer it, access other merchants' data, or use it for unlawful shipments. 5.2 We may suspend the App for your store if needed to protect the App, other merchants or the law, and will tell you why unless we're not allowed to.

6. Data

6.1 Our Privacy Policy explains what data we handle. We don't store your customers' names, addresses, emails or phone numbers. 6.2 When you uninstall, Shopify asks us to delete your store's data 48 hours later, and we do.

7. Intellectual property

7.1 We own the App and its content. You get a non-exclusive, non-transferable right to use it for your store while installed. 7.2 Royal Mail, Click & Drop and Shopify are trade marks of their owners and are used only to describe compatibility.

8. Warranties and liability

8.1 We provide the App with reasonable skill and care. Apart from that, it's provided "as is"; we don't promise it will be uninterrupted or error-free. 8.2 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law. 8.3 Subject to 8.2, we're not liable for loss of profits, revenue, business or goodwill, or for indirect or consequential loss, or for postage costs, delivery failures or Royal Mail's acts or omissions. 8.4 Subject to 8.2, our total liability in any 12 months is limited to the greater of the fees you paid us in those 12 months and £100.

9. Ending

9.1 You can stop using the App at any time by uninstalling it. 9.2 We may stop providing the App with at least 30 days' notice, or immediately if required by Shopify, Royal Mail or law.

10. Changes to these terms

10.1 We may update these terms. We'll give at least 30 days' notice of material changes in the App or by email. Continuing to use the App after that means you accept them.

11. General

11.1 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. 11.2 Contact: support@activedots.uk.